How to Use Simplii Financial Online Banking

Prerequisites

• Valid government-issued photo ID (driver's license or passport)
• Social Insurance Number (SIN)
• Canadian residential address
• Email address and phone number
• Minimum opening deposit ($25 for most accounts)
• Age requirement: 18+ (or 16+ with parental consent)

Account Registration

1. Visit Simplii.com: Go to the official Simplii Financial website
2. Click "Open an Account": Start the application process
3. Choose Account Types: Select chequing, savings, or foreign currency accounts
4. Provide Personal Information: Enter name, address, SIN, and employment details
5. Verify Identity: Upload photos of government ID and complete verification
6. Make Initial Deposit: Transfer funds from another account or by cheque
7. Confirm Registration: Review terms and submit your application
8. Access Granted: Receive login credentials via email

Setting Up International Banking

Opening Foreign Currency Accounts

1. Log In: Access your Simplii online banking or mobile app
2. Navigate to Accounts: Go to "Open New Account" section
3. Select Currency: Choose from USD, EUR, GBP, JPY, AUD, CHF, SEK, NOK, DKK, NZD
4. Complete Application: Provide purpose for foreign currency account
5. Fund Account: Make initial deposit in chosen currency
6. Start Using: Account is ready for international transactions

Setting Up International Transfers

1. Access Transfer Feature: Select "Send Money" in online banking
2. Choose International: Select "International Transfer" option
3. Add Recipient: Enter recipient's name, address, and bank details
4. Verify Information: Confirm all recipient details are correct
5. Set Transfer Amount: Enter amount in CAD or foreign currency
6. Review Rates: Check exchange rate and total cost
7. Complete Transfer: Authorize and send the transfer

Ordering Foreign Cash

1. Log Into Account: Access Simplii online banking
2. Select Foreign Cash: Choose "Order Foreign Cash" from services menu
3. Choose Currency: Select the currency you need
4. Enter Amount: Specify how much foreign cash to order
5. Select Delivery Method: Choose pickup location or home delivery
6. Review Order: Confirm currency, amount, and delivery details
7. Pay for Order: Funds are debited from your account
8. Receive Cash: Pick up or receive your foreign currency

Bill Payments & Transfers

Setting Up Bill Payments

1. Navigate to Pay Bills: Select "Pay Bills" in your account
2. Add New Payee: Search for the company you want to pay
3. Enter Account Details: Add your account number with the payee
4. Set Payment Amount: Enter the amount to pay
5. Choose Payment Date: Select immediate or schedule for later
6. Set Up Recurring: Optional - make this a recurring payment
7. Confirm Payment: Review details and submit

Sending Interac e-Transfers

1. Select Send Money: Choose "Interac e-Transfer" option
2. Enter Recipient: Add email address or mobile number
3. Set Amount: Enter the transfer amount
4. Add Personal Message: Include optional message to recipient
5. Create Security Question: Set question and answer for pickup
6. Review Transfer: Confirm all details are correct
7. Send Transfer: Authorize and send the e-Transfer

Using Live Chat Support

1. Open Mobile App: Launch the Simplii Financial app
2. Find Chat Icon: Look for the chat bubble or "Help" section
3. Start Conversation: Tap "Chat with us" to begin
4. Describe Your Issue: Explain what you need help with
5. Wait for Agent: You'll be connected to a live representative
6. Get Help: Discuss your banking needs in real-time
7. Save Transcript: Option to email conversation summary

Account Alerts & Preferences

Setting Up Account Alerts

1. Access Settings: Go to account settings or preferences
2. Select Alert Types: Choose balance alerts, transaction alerts, etc.
3. Set Thresholds: Define minimum balance levels or spending limits
4. Choose Delivery Method: Select email, SMS, or both
5. Test Alerts: Send a test alert to verify it works
6. Save Preferences: Confirm your alert settings

Managing Marketing Preferences

1. Go to Preferences: Find "Communication Preferences" in settings
2. Review Options: See different types of communications
3. Select Preferences: Choose what you want to receive
4. Set Frequency: Decide how often to receive promotions
5. Save Changes: Update your marketing preferences

Troubleshooting Common Issues

Frequently Asked Questions