Simplii Financial Online Banking
At-a-Glance
Use the current contact details on the provider’s official website or your bank card. Channel availability and opening hours can change; branch hours may differ.
Key Features
- No Monthly Fees: Free chequing and savings accounts with no minimum balance
- Free International Transfers: Send money to 90+ countries with no transfer fees
- Foreign Currency Accounts: Save in USD, EUR, GBP and 7 other currencies
- Foreign Cash Orders: Order foreign currency for travel online
- Live Chat Support: 24/7 customer service through the mobile app
- Exclusive Offers: Access special promotions and high-interest rate periods
- Bill Payments & Transfers: Pay bills and transfer funds domestically
- Interac e-Transfer: Send, request, and receive money transfers within Canada
- Custom Alerts: Set balance and spending notifications
- Marketing Preferences: Control how and when Simplii contacts you
- CIBC ATM Access: Free withdrawals at all CIBC ATMs across Canada
How It Works
- Open Account Online: Register at simplii.com with your personal information
- Verify Identity: Provide government ID and complete identity verification
- Choose Account Types: Select chequing, savings, and foreign currency accounts
- Download Mobile App: Install the Simplii Financial app
- Set Up Features: Configure alerts, international transfers, and foreign cash orders
- Start Banking: Transfer money globally, pay bills, and manage your finances
Fees & Limits
| Service | Fee | Details |
|---|---|---|
| Monthly fee | Free | No monthly maintenance fees |
| Interac e-Transfer | Free | Send and receive money at no cost |
| International transfers | Free | Send money to 90+ countries with no transfer fees |
| Foreign exchange | Competitive rates | Better rates than traditional banks |
| Overdraft protection | $5 | Per occurrence, optional service |
Mobile App
The Simplii Financial mobile app puts international banking and multi-currency features at your fingertips. Chat with live agents, send money globally, order foreign cash, and manage accounts in multiple currencies all from one app.
International Banking
Global Money Transfers
- Send money to 90+ countries with no transfer fees
- Competitive exchange rates for international transfers
- Track transfer status in real-time
- Multiple payout options including bank deposit, cash pickup, and mobile wallet
Foreign Currency Accounts
- Save in 10 major currencies: USD, EUR, GBP, JPY, AUD, CHF, SEK, NOK, DKK, NZD
- No monthly fees on foreign currency savings accounts
- Avoid currency conversion fees when traveling
- Easy currency conversion between accounts
Travel Banking
- Order foreign cash online for pickup or delivery
- Get competitive exchange rates on cash orders
- Use any CIBC ATM worldwide (with applicable fees)
- Set travel notifications to avoid card blocks
Security & Protection
- CDIC Insured: Deposits protected up to $100,000 by Canada Deposit Insurance Corporation
- 128-bit SSL Encryption: Bank-grade security for all online transactions
- Fraud Protection: 24/7 monitoring and zero liability for unauthorized transactions
- Secure Authentication: Multi-factor authentication and secure login
- CIBC Backing: Full backing and stability of CIBC infrastructure
Common Tasks
- Open a no-fee chequing or high-interest savings account
- Send money internationally to family and friends
- Set up foreign currency accounts for travel or investment
- Order foreign cash for upcoming trips
- Pay Canadian bills and set up automatic payments
- Transfer money between accounts and to other banks
- Set up account alerts and customize marketing preferences
- Chat with customer service through the mobile app
Support & Hours
- Live Chat: 24/7 through the mobile app and website
- Phone: 1-888-723-8881 (Monday-Friday 8 AM - 8 PM ET)
- Email Support: Secure messaging through your online account
- Social Media: @SimpliiFinancial on Twitter and Facebook
- Help Center: Comprehensive online guides and FAQs
Frequently Asked Questions
Is Simplii Financial a real bank?
Yes, Simplii Financial is CIBC's digital banking platform. It's a federally regulated bank backed by CIBC's infrastructure and is a member of CDIC.
Which countries can I send money to?
You can send money to over 90 countries including the US, UK, Philippines, India, China, Mexico, and most European countries.
Are there really no fees for international transfers?
Simplii doesn't charge transfer fees, but you'll pay the exchange rate spread. This is still typically much cheaper than traditional wire transfers.
Can I access my money at ATMs?
Yes, use any CIBC ATM in Canada for free. International ATM access is available with standard foreign ATM fees.
How do foreign currency accounts work?
You can hold balances in 10 different currencies. This helps avoid conversion fees when traveling or making international purchases.